Mandated Reporter Resources

Who is a Mandated Reporter?

To Report Suspected Child Abuse

In cases of an immediate emergency, always call 9-1-1 for Law Enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Hotline in the following areas:

Report Suspected Child Abuse in Santa Clara County
24-hour toll-free hotline: 1-833-SCC-KIDS

  • San Jose Area: (408) 299-2071
  • Gilroy/Morgan Hill Area: (408) 683-0601
  • Palo Alto Area: (650) 493-1186

The Department of Family and Children Services operates a Child Abuse and Neglect Center (CANC) which screens calls 24 hours a day, seven days a week, 365 days a year. Screening Social Workers answer the telephone, in the office, from 8 a.m. until 10 p.m. and after 9:45 p.m., an on-call social work supervisor takes over this function. After 6 p.m. there may only be one person on duty and your call may go to voice mail to be returned as soon as possible in the order received by the CANC.

Mandated Reporter Training  - spring and June dates now available via Zoom!

The Santa Clara County Department of Family Children’s Services in partnership with Seneca Family of Agencies provides FREE monthly Mandated Reporter trainings (virtual/in-person) in English or Spanish. Click here for​ the flyer​ to see traini​ng ​dates and registra​tion information​​​. ​

Agencies may also request to host their own, separate training by contacting [email protected] or calling (510) 654-4004 for further information. The Mandated Reporter Training is 3 hours and is available to Santa Clara County Mandated Reporters. CEUs are provided

The California Department of Social Services (CDSS) and the Office of Child Abuse Prevention (OCAP) also provide free 24/7 self-paced Mandated Reporter training online in English and Spanish here​. It provides additional, profession-specific modules as well.

Mandated Reporters should check with their employment agency before registering to ensure trainings satisfy employment requirements.​

Guidelines for Mandated Reports

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